Are your products handmade?

Yes! Every item is handcrafted in small batches in our Calgary studio, combining hand-stitched technique and machine sewing. We will choose the method that is best for the product.

What kind of leather do you use?

We use high-quality full-grain vegetable-tanned leather. Each piece is unique and may show natural variations that highlight the beauty of genuine leather.

Will the color of the leather change over time?

Yes — that’s part of the charm. Our leathers develop a natural patina, becoming softer and deeper in color with regular use.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shopify Payments.

Why does the currency on the site change?

Our store automatically displays prices in your local currency for convenience. However, all final payments are processed in CAD (Canadian Dollars).

Every item is crafted by hand, we appreciate your patience while we prepare your order.

Processing Time

All orders are made and shipped from Calgary, Canada. After payment confirmed, order will be fulfilled within 5-7 business days.

Can I cancel or modify my order?

You may request a change or cancellation within 12 hours of purchase. After this window, your order may already be in production and cannot be changed.

🇨🇦 Shipping within Canada

• Carrier: Canada Post (*will adjust for any strike)
• Delivery Time: 7–14 business days
• Shipping Fee:  $10 CAD
• Free Shipping on orders over $150 CAD
• Tracking Number: Included

🇺🇸 Shipping to the United States

• Carrier: Canada Post or UPS
• Delivery Time: 7–14 business days
• Shipping Fee: $10 USD
• Free Shipping on orders over $150 USD
• Tracking Number: Included

Customs processing may sometimes cause short delays.

🌍 International Shipping

• Carrier: Depending on destination
• Delivery Time: 2–4 weeks on average
• Shipping Fee: Calculated at checkout
• Tracking Number: Optional, choose at checkout

Please note that import duties or taxes may apply depending on your country’s customs rules. These charges are the buyer’s responsibility.

Lost of Package during Delivery

If the package is lost during transition, we'll glad send a replacement with no additional cost and shipping fee.

Every item is thoughtfully handcrafted and often personalized. Because of this, we’re unable to accept returns or exchanges for change of mind.

However, if your item arrives damaged during shipping, or you find out there is something wrong with the product, please don’t worry — we’ll make it right.

You can request an exchange or refund within 14 days of receiving your order. 

How to Request an Exchange or Refund?

Please contact us by Email or Instagram direct message with the below information:

• Order number 
• Your name 
• Photos of the damaged product and packaging.

Our team will feedback within 1-2 business days, and guide you through the simple process. No additional cost is required for exchange, inspection or refund.

Please note that we’re unable to accept exchange or refund for:

1. Claimed color differences between the actual product and our photos

There will be unavoidable color variance in different monitors, the closest color had been presented in the product shot. Leather color will vary between normal sunlight and studio light in the photo.

Please refer to our product shot for the closest color to the product.

2. Leather grain

It is normal that 100% genuine leather will have leather grains created during the growth of cattle. Every leather piece is unique, the grains on each product will not position the same.
We avoid using any damaged leather, which has any original wound/scar. 

At Longisland Leather, we take pride in the quality and craftsmanship of every piece we make. To stand behind our work, we offer a 3-year craftsmanship guarantee to the original owner.

What’s Covered?

Our warranty covers defects in materials and craftsmanship under normal use. If your item experiences a manufacturing issue — such as loose stitching, broken hardware, or structural failure — we’ll repair or replace it at no additional cost.

What’s Not Covered?

This warranty does not cover:

• Changes in leather color, texture, or patina from use
• Normal wear and tear, scratches, or marks that occur over time
• Damage caused by misuse, accident, or neglect
• Any modifications or repairs made outside of Longisland Leather
• Shipping fees related to warranty service
  

Eligibility

This warranty applies to the original owner only and is non-transferable. Proof of purchase is required.

How does it work?

1. Email us at info@longislandleather.com with your order number, clear photos of the issue, and a brief description.
   
2. We’ll review your request and get back to you within 1-3 business days.
   
3. If approved, we’ll provide instructions for returning the item for inspection or repair.

Please allow 2–4 weeks for us to complete the inspection and repair process.

Repair Notice

If a certain metal part or a leather discontinuity occurs during repair, we will replace it with the closest material.

Even after your 3-year guarantee ends, we believe in keeping your leather goods lasting for life. We offer lifetime repair services at a reasonable cost — simply contact us for details.

To keep your handmade leather goods looking their best for years, here are some simple care tips:

1. Keep it dry

Avoid prolonged exposure to water. If your leather gets wet, gently wipe off excess moisture with a soft cloth and let it air dry naturally — away from direct heat or sunlight.

2. Condition regularly

Leather can dry out over time. Apply a small amount of leather conditioner every few months to keep it supple and prevent cracks. Always test the conditioner on a small hidden area first.

3. Avoid harsh chemicals

Do not use alcohol, acetone, or household cleaners on your leather. These can damage the surface and remove its natural oils.

4. Store properly

When not in use, keep your leather item in a cool, dry place. Avoid plastic bags — instead, use a cotton dust bag or breathable cover to prevent mildew.

5. Handle with care

Natural leather develops a unique patina over time. Small scratches or marks are normal and add to its character. You can gently buff them with small amount of leather conditioner.